Head Call Centre Technology Job Vacancies at Barclays

By | May 6, 2019

Call centre job vacancies – Barclays Bank

This role is driving and managing the development of the entire Call Centre / Customer Experience Centre portfolio.

This is Crucial to be replaced to ensure continuation of the Tech service and the implementation of new features for business.

This includes [but not limited to]

  • Robotics Process Automation
  • Records Retrieval Engine
  • Click to Call features
  • Message Distribution Campaign Management System
  • IVR [Interactive Voice Response] for the redemption of Rewards
  • Artificial Intelligence voice-to-text investigations
  • analysis specific to open source technology.

Minimum requirements

  • Proven experience in managing and delivery of relevant / similar sized programme roles and complex change projects 10 to 20 years business experience including management, processes refinement, reporting and project management Effective cross-functional relationships and Knowledge across the group.
  • At least Ten (10) years managerial and people experience.
  • Ten (10) years’ experience in the Banking/ ICT Industry Prior experience in at least one of the functional areas in scope of BSSA Is up to date with developments in individual area of expertise:
  • Relevant domains (issuing).
  • PMIBOK / Prince 2 or equivalent.
  • NQF level 6- Appropriate Bachelor’s Degree or PMP Certification.
General
The appointment will be made in line with the Divisional Employment Equity strategy