Call centre job vacancies – Barclays Bank
This role is driving and managing the development of the entire Call Centre / Customer Experience Centre portfolio.
This is Crucial to be replaced to ensure continuation of the Tech service and the implementation of new features for business.
This includes [but not limited to]
- Robotics Process Automation
- Records Retrieval Engine
- Click to Call features
- Message Distribution Campaign Management System
- IVR [Interactive Voice Response] for the redemption of Rewards
- Artificial Intelligence voice-to-text investigations
- analysis specific to open source technology.
Proven experience in managing and delivery of relevant / similar sized programme roles and complex change projects 10 to 20 years business experience including management, processes refinement, reporting and project management Effective cross-functional relationships and Knowledge across the group.
At least Ten (10) years managerial and people experience.
Ten (10) years’ experience in the Banking/ ICT Industry Prior experience in at least one of the functional areas in scope of BSSA Is up to date with developments in individual area of expertise:
Relevant domains (issuing).
PMIBOK / Prince 2 or equivalent.
NQF level 6- Appropriate Bachelor’s Degree or PMP Certification.